WHEN WILL MY ORDER SHIP?
Shipping times kick in when your item(s) have left our distribution centre. Please allow for 2-4 business days for processing at our distribution centre before your order is shipped.
WHAT DO I DO IF MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED AND I HAVE NOT RECEIVED MY PACKAGE?
Please Contact Us within 30 days of the delivery date so we can investigate further.
Shipping Policy.
Warranty
MOMODESIGN offers its products with the commitment that they are free from defects in manufacturing and craftsmanship for life. We assure our customers that all momodesign items will be free from defects in materials and workmanship when used and maintained properly. Should you require warranty service for any MOMODESIGN product, kindly reach out to our Consumer Relations team for assistance. Please ensure to have the model number of the product on hand when you contact us.
Returns.
30 Day Money Back Guaranteed.
We accept returns. You can return items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at info@momodesignbike.com